Client satisfaction survey 2009

36% of all questionnaires sent out were returned – a great response rate! Many thanks to all who participated. Here are the results:

How do you rate...

...Quality of premises and parking

Excellent 69%
Good 30%
Fair 1%
Poor 0%

...Presentation and cleanliness of premises

Excellent 87%
Good 13%
Fair 0%
Poor 0%

...Friendliness of the staff

Excellent 91%
Good 9%
Fair 0%
Poor 0%

...Convenience of appointment times

Excellent 78%
Good 22%
Fair 0%
Poor 0%

...The way your enquiries are dealt with by reception staff

Excellent 84%
Good 15%
Fair 1%
Poor 0%

...The suitability of veterinary advice given

Excellent 89%
Good 11%
Fair 0%
Poor 0%

...How well the vet conveyed information and advice

Excellent 90%
Good 10%
Fair 0%
Poor 0%

...The range of veterinary service on offer

Excellent 78%
Good 22%
Fair 0%
Poor 0%

How did you first hear about the practice?

Advert 11%
Leaflet 8%
Signage 14%
Word of mouth 56%
Other 11%

What was the main factor that made you choose to register your pets?

Location 53%
Price 4%
Reputation 30%
Ease of parking 4%
Other 9%

28/07/2009

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